Storage Hampton Privacy Policy
This Privacy Policy explains how Storage Hampton collects, uses, stores, and protects personal data for all Storage Hampton customers in the area, as well as prospective customers and website visitors. It is intended to provide clear information in line with the UK General Data Protection Regulation and other applicable data protection laws.
By using Storage Hampton services, making an enquiry, or visiting our premises or website, you acknowledge that you have read and understood this Privacy Policy.
Who This Policy Applies To
This Privacy Policy applies to all Storage Hampton customers in the area, including individuals and business customers, as well as people who:
Make enquiries about our storage services, request quotes or availability, visit our website, visit our premises, or act on behalf of a corporate customer or other organisation that has a relationship with Storage Hampton.
Personal Data We Collect
The type of personal data we collect will depend on how you interact with us, but may include the following categories:
Identification and contact details, such as full name, postal address, billing address, contact address, and any additional contact person details you provide. We may also collect national identification numbers or similar information where required by law or for fraud prevention.
Contact and communication details, such as email address, communication preferences, and records of correspondence or interactions with us, including enquiries, complaints, and feedback.
Contract and account details, such as storage unit number, contract start and end dates, services used, payment history, and information necessary to manage your account.
Payment and transaction information, such as payment method, partial payment card details as permitted, and transaction amounts and dates. We do not store full card numbers or security codes; these are processed securely by our payment processors.
Security and access information, such as CCTV footage in and around our premises, access logs, vehicle registration details where monitored, and records of visits to our facilities. This data is collected to protect customers, staff, and property.
Technical and usage information, such as IP address, device identifiers, basic geolocation derived from your IP, browser type, and information on how you use our website or online customer portal. This can include data collected through cookies or similar technologies, where permitted by law and your preferences.
Any other information you choose to provide to us voluntarily, such as when you participate in surveys, promotions, or provide testimonials.
Lawful Basis for Processing
Storage Hampton will only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we rely on one or more of the following lawful bases:
Contract: We process personal data to enter into, perform, and manage contracts for storage and related services. This includes taking steps at your request before entering into a contract, such as providing quotes or reserving units.
Legal obligation: We process personal data where necessary to comply with legal obligations, including tax, accounting, health and safety requirements, and obligations to law enforcement or regulatory authorities.
Legitimate interests: We process personal data for our legitimate business interests, provided that these interests are not overridden by your data protection rights. These interests include ensuring the security of our premises, preventing fraud, maintaining and improving our services, managing customer relationships, and defending our legal rights.
Consent: In limited circumstances, we may rely on your consent, for example, to send certain types of marketing communications where consent is required by law. When we rely on consent, you may withdraw it at any time, although this will not affect the lawfulness of processing before consent was withdrawn.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide, manage, and administer storage and related services, including setting up your account, processing payments, and communicating with you about your contract and account.
To respond to enquiries, requests for quotations, complaints, or other communications you send us.
To manage and improve our premises and services, including security operations, access control, CCTV monitoring, customer support, and maintenance of our systems.
To conduct internal reporting, auditing, and administration, including financial and accounting processes.
To comply with applicable laws and regulations, respond to legitimate requests from public authorities, and protect our legal rights and the rights of our customers and staff.
To send you information about our services, offers, or updates, where this is permitted by law and in line with your communication preferences.
Data Retention
Storage Hampton will keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. We use the following general criteria to determine retention periods:
Customer and contract data are kept for the duration of your contract and for a reasonable period afterward to handle queries, disputes, or legal claims, and to comply with statutory retention periods under tax and company law.
Payment records and financial data are retained in line with legal and regulatory requirements for financial record keeping and audit.
CCTV and access data are retained for a limited period only, generally sufficient to review incidents, investigate security matters, and cooperate with law enforcement if necessary, unless a longer retention period is justified for a specific investigation or legal claim.
Marketing and communication preferences are kept until you opt out or until we reasonably believe the data is no longer accurate or up to date.
When personal data is no longer required, we will securely delete or anonymise it, unless we are required to retain it by law.
Data Processors and Sharing of Personal Data
We may share your personal data with carefully selected third parties that act as data processors on our behalf. These processors are only permitted to use your personal data according to our instructions and must provide adequate security measures. Examples include:
Payment processing providers that handle card transactions and direct debits.
Information technology and hosting providers that support our systems, databases, websites, and customer portals.
Security service providers that assist with CCTV, access control, alarm monitoring, and maintenance of security systems.
Professional advisers, such as accountants or legal advisers, who assist us in fulfilling our legal and business obligations.
We may also share personal data with other third parties in the following limited circumstances:
With public authorities or law enforcement agencies where required by law or where necessary to protect our legal rights, the rights of our customers, or the safety of individuals.
With potential buyers or investors, in the context of a business sale, restructuring, or similar transaction, subject to appropriate confidentiality protections and only to the extent necessary.
We do not sell your personal data.
International Data Transfers
Where we transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. Such safeguards may include adequacy regulations, standard contractual clauses, or other legally recognised transfer mechanisms, along with technical and organisational measures to maintain security.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
Right of access: You can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to data portability: You can request that we provide the personal data you have given us in a structured, commonly used, machine readable format, and you may ask us to transmit it to another controller where technically feasible.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. You also have an absolute right to object to direct marketing at any time.
Rights related to consent: Where we rely on your consent to process personal data, you can withdraw your consent at any time. This will not affect the lawfulness of any processing that took place before consent was withdrawn.
If you exercise any of these rights, we may need to verify your identity before acting on your request. We will respond within the time limits set by law.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricted access controls, secure storage, encryption where appropriate, regular security reviews, staff training, and procedures for handling suspected data breaches.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will take effect when the revised policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data.
Contact and Complaints
If you have questions about this Privacy Policy or how Storage Hampton processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using our usual contact channels as detailed on our customer documentation or at our premises.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority.
