Storage Hampton Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Hampton provides storage and related removal services within the United Kingdom. By making a booking, accessing our premises, or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any booking or use of services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means any individual, company, partnership or organisation that books, pays for, or uses our storage or removal services.

Services means any storage, removal, handling, packing, loading, unloading, or associated services supplied by Storage Hampton.

Storage Facility means any premises, unit, container or area provided by Storage Hampton for the purpose of storing goods.

Goods means any items, property, belongings, equipment or materials which you deliver to us or which are handled by us in connection with the Services.

Contract means the legally binding agreement between Storage Hampton and the Customer, incorporating these Terms and Conditions and any written quote, booking confirmation, or other agreed documentation.

2. Scope of Services

Storage Hampton provides storage solutions and associated removal services to domestic and commercial customers within the UK. Our services may include collection, transportation, short-term or long-term storage, and delivery of goods, as well as related handling services. All services are provided subject to these Terms and Conditions and any specific details agreed in writing for your booking.

3. Booking Process

3.1 All bookings must be made directly with Storage Hampton. A booking is only considered provisional until it has been confirmed in writing, which may include a written quote or booking confirmation issued by us.

3.2 When requesting a quote or making a booking, you must provide accurate and complete information, including but not limited to the nature and quantity of goods, access information at collection and delivery addresses, and any special handling requirements. We rely on the information you provide and may adjust pricing or terms if the actual circumstances differ.

3.3 A Contract is formed when we issue written confirmation that we accept your booking or when we commence the Services, whichever occurs first. We reserve the right to decline any booking at our discretion.

3.4 For removal services linked to storage, dates and times for collection and delivery will be agreed in advance. While we aim to adhere to agreed schedules, times are estimates only and may be affected by traffic, weather, access, or other factors beyond our reasonable control.

4. Customer Obligations

4.1 You are responsible for ensuring that you are legally entitled to store and move the goods and that they are not stolen, illegally obtained, or subject to any third-party rights that you have not disclosed.

4.2 You must ensure that goods are properly packed and prepared for handling and storage, unless packing services have been expressly included in our quote. Fragile items should be appropriately protected, and any special instructions must be clearly communicated to us in advance.

4.3 You must provide safe and reasonable access to premises for our staff and vehicles. This includes ensuring that parking is available and any necessary permissions or permits are obtained before the scheduled service.

4.4 You agree to comply with all rules and instructions that we may issue from time to time regarding the Storage Facility, safety procedures, and conduct on our premises.

5. Prohibited and Restricted Goods

5.1 You must not store or request us to handle any goods which are illegal, hazardous, explosive, flammable, corrosive, toxic, perishable, or otherwise dangerous. This includes, but is not limited to, gas cylinders, fireworks, chemicals, fuel, paint, firearms, ammunition, and illegal drugs or substances.

5.2 You must not store or request us to handle live animals, plants that require light or water, or any other living organism.

5.3 You must not store food or other perishable items, unless they are securely packed and do not attract vermin, create odours, or pose any health risk. We may refuse to accept or may remove and dispose of any prohibited or unsafe items at your cost.

5.4 If you are unsure whether your goods are permitted, you must consult us before proceeding. We reserve the right to refuse to handle or store any items at our discretion.

6. Payments and Charges

6.1 Prices for our services will be set out in our quote or booking confirmation. Unless stated otherwise, all prices are in pounds sterling and may be subject to applicable taxes.

6.2 For removal services and initial storage, a deposit or full payment may be required in advance, as specified at the time of booking. Ongoing storage charges are typically payable in advance for the agreed billing period.

6.3 Payment must be made using the methods we make available from time to time. You are responsible for ensuring that payment details are correct and that adequate funds are available.

6.4 If payment is not received on the due date, we may charge interest on overdue amounts at a reasonable rate and may suspend or terminate services, including restricting access to the Storage Facility, until all outstanding sums are paid in full.

6.5 We may review our storage and service charges from time to time. Where feasible, we will provide you with notice before any changes to recurring storage charges take effect.

7. Cancellations and Amendments

7.1 You may cancel or amend a booking by providing us with notice. Any cancellation or amendment may be subject to charges, depending on the amount of notice given and any costs we have already incurred.

7.2 If you cancel a removal or initial storage service with short notice, we reserve the right to charge a cancellation fee, which may be calculated as a percentage of the agreed charges or a fixed amount, as set out in your booking confirmation or notified at the time of booking.

7.3 If you wish to change the dates, times, or scope of services, we will attempt to accommodate such changes but cannot guarantee availability. Any changes may affect the price and may require a revised booking confirmation.

7.4 We reserve the right to cancel or postpone services if we are unable to safely provide them due to factors beyond our reasonable control, including extreme weather, road closures, accidents, or safety concerns at the premises. In such cases, we will work with you to reschedule services where possible.

8. Access to Storage Facility

8.1 Access to the Storage Facility may be subject to specified opening hours or access arrangements. Details of access provisions will be communicated to you at the time of booking and may be updated from time to time.

8.2 You must not allow any unauthorised person to access your storage unit or stored goods. You are responsible for ensuring that any keys, codes, or access devices are kept secure and not misused.

8.3 We reserve the right to restrict or suspend access where you are in breach of these Terms and Conditions, including non-payment of charges, or where we consider that access would present a safety or security risk.

9. Insurance and Risk

9.1 You are responsible for arranging suitable insurance cover for your goods while they are in transit and in storage, unless we have expressly agreed in writing to provide or arrange insurance on your behalf and such arrangements are set out in your booking documentation.

9.2 Risk in the goods remains with you at all times, except where loss or damage is caused directly by our proven negligence or breach of contract and subject to the exclusions and limitations set out in these Terms and Conditions.

10. Our Liability

10.1 We will exercise reasonable care and skill in the provision of our services. However, our liability for loss or damage to goods or for any other loss arising out of or in connection with the Services is limited as set out in this clause.

10.2 We will not be liable for any loss or damage arising from your failure to properly pack or protect goods, for inherent defects in goods, for normal wear and tear, or for any deterioration of perishable items.

10.3 We will not be liable for loss of profits, loss of business, loss of data, loss of opportunity, or for any indirect or consequential loss or damage, whether arising in contract, tort, or otherwise.

10.4 Our total liability for any claim or series of connected claims shall, to the fullest extent permitted by law, be limited to the lower of the cost of repairing or replacing the affected goods or a reasonable amount proportionate to the charges paid for the Services giving rise to the claim.

10.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

11. Customer Default and Lien

11.1 If you fail to pay any sums due or otherwise breach these Terms and Conditions, we may exercise a lien over any goods in our possession. This means that we may withhold goods until all amounts owed, including storage charges, interest, and reasonable costs, have been paid in full.

11.2 If amounts remain unpaid for a prolonged period, we may, after giving you reasonable notice, sell or dispose of some or all of the goods to recover amounts owing. Any surplus proceeds after deduction of amounts owed and reasonable costs will be made available to you.

12. Waste Regulations and Disposal

12.1 You must not treat the Storage Facility as a place for disposing of unwanted items or waste. All goods brought into storage must be intended for retention, not disposal.

12.2 You are responsible for ensuring that all goods comply with relevant waste and environmental regulations. Hazardous, clinical, or controlled waste must not be stored or left at our premises.

12.3 If you leave goods behind after the end of the Contract or if goods must be disposed of due to breach of these Terms and Conditions, we may arrange for their removal and disposal. You will be responsible for all associated costs, including any fees charged by licensed waste carriers or disposal facilities.

12.4 We comply with applicable UK waste management laws and regulations and reserve the right to refuse or remove any goods that may constitute unlawful or unsafe waste.

13. Termination of Contract

13.1 Either party may terminate the Contract by giving written notice in accordance with any minimum term or notice requirements specified at the time of booking.

13.2 We may terminate the Contract immediately where you are in serious breach of these Terms and Conditions, including but not limited to non-payment of charges, storage of prohibited goods, or behaviour that endangers safety or security.

13.3 Upon termination, you must promptly remove all goods from the Storage Facility and pay all outstanding amounts. If you fail to do so, we may exercise our rights under the lien and disposal provisions in these Terms and Conditions.

14. Force Majeure

14.1 We shall not be liable for any delay or failure to perform our obligations where such delay or failure is caused by an event beyond our reasonable control. This may include, but is not limited to, natural disasters, extreme weather, acts of terrorism, war, civil disturbance, pandemics, strikes, industrial disputes, or interruption of utilities.

14.2 If a force majeure event occurs, we will take reasonable steps to notify you and to minimise any disruption to services.

15. Data Protection and Privacy

15.1 We collect and process personal information in order to provide our services, manage bookings, and comply with legal obligations. We handle such information in accordance with applicable UK data protection laws.

15.2 Personal information may be used for administration, billing, communication, and, where necessary, for security or legal compliance. We will not sell your personal data to third parties.

16. Changes to These Terms

16.1 We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices.

16.2 Where changes materially affect existing customers, we will provide reasonable notice. Continued use of our services after any changes take effect will constitute your acceptance of the updated Terms and Conditions.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

18.2 No failure or delay by either party in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

18.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may transfer our rights and obligations to another organisation where this does not materially affect your rights under the Contract.

18.4 These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between you and Storage Hampton in relation to the Services and supersede any prior understandings or agreements.